Return & Exchange Policy
We accept return/replacement of products ordered on the website within 15 days of delivery of the order unless otherwise mentioned in the product details. If you receive a Defective/Damaged/Missing item/Wrong product or an Empty package, we request you to report it to us within 48 hours of order delivery.
Products such as Shaving, Grooming, Inner Wear, Essentials, Selected accessories and such products as specified in the product description are “Non-Returnable” due to hygiene conditions. In the unlikely event of a damaged, defective or wrong item delivered to you, you may reach out to us, and we will contact you to ascertain the damage or defect in the product prior to issuing you with a resolution.
To facilitate a smooth resolution of your return/exchange request, we may need some additional information. Please share the following clear images/videos with us when you log your return/exchange request via “My Orders”:
Shipping label with visible order details
Outer packaging showing damage to the box if any
Product images highlighting the concern
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g., shoes must be packed in the original shoe box with all the tags and labels attached).
A refund/replacement will be initiated after the product has been received at our warehouse/seller location and has passed the quality check. If the picked-up product does not pass the quality check, we shall ship it back to you.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
Our logistics partner will pick up the product/s within 1-2 days of receiving the request. Our logistics partner shall make 3 attempts to pick up the product/s. If the item is not picked up by the third attempt due to the customer’s unavailability, the return request shall be considered complete at our end.
To re-initiate the return request In that scenario, You will need to get in touch with our support team by clicking here , provided you raise a fresh return request the order is in case you are eligible for return(within the time frame) as per the return policy.
If you receive a message that pickup service is not available, we request you to send the product to our warehouse using a traceable courier company available in your location along with the“Return Slip” which is a part of the invoice. In the absence of the return slip, we will not be able to process the refund. After sending the shipment, please share the shipment details on our email address “Shop@mensxp.com”.
Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned items in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse up to Rs.300.